Effective date: 25 September 2026
Gerrit is operated by MELA DIGITAL AFRICA (PTY) LTD, trading as Gerrit, a company registered in the Republic of South Africa under Registration Number 2020/520449/07.
By accessing or using Gerrit, users agree to these Terms and Conditions.
Users must be at least 18 years old and provide accurate account, payment and delivery information.
Users are responsible for protecting their passwords and verification codes. Gerrit may suspend accounts involved in fraud, abuse, illegal activity or repeated payment disputes.
Gerrit connects customers with independent merchants, accommodation providers, event organisers, delivery partners, billers and other service providers.
Product availability, prices, service areas and delivery times may vary according to the provider and customer location.
Customers must review their order, recipient details, booking information and total price before confirming payment.
An order is confirmed only after successful payment and acceptance by the relevant provider. Delivery, booking, service or cancellation charges will be displayed before confirmation.
Merchants and service providers are responsible for the quality, availability and accuracy of their products and services. Gerrit will provide reasonable assistance with complaints and disputes.
Gerrit is not responsible for delays or failures caused by incorrect customer information, provider unavailability, network failures, traffic, weather or circumstances outside Gerrit's reasonable control.
Nothing in these Terms excludes rights or liabilities that cannot legally be excluded.
These Terms and Conditions, together with the use of Gerrit, are governed by the laws of the Republic of South Africa. Any dispute will be handled by the appropriate courts or authorities of South Africa, subject to applicable consumer-protection laws.
Customers may cancel for a full refund before the merchant accepts or begins preparing the order.
After preparation has started, the order may not qualify for a full refund. Missing, incorrect, damaged or unavailable items must be reported promptly to Gerrit Support.
A delivery request may be cancelled before a driver accepts it. Once a driver has been assigned or the package has been collected, cancellation or delivery charges may apply.
Event tickets and accommodation bookings are subject to the cancellation conditions displayed by the organiser or accommodation provider before payment.
Successfully processed airtime, data, electricity-token and bill-payment transactions cannot normally be reversed.
Failed or duplicated transactions will be investigated and refunded when confirmed. Gerrit is not responsible for purchases made using an incorrect phone number, meter number or account number supplied by the customer.
Approved refunds will be returned to the original payment method, normally within 5-10 business days, depending on the bank or payment provider.
Gerrit delivers only within areas shown as available in the app. Delivery charges must be displayed before the order is confirmed.
Delivery times are estimates. Delays may occur because of traffic, weather, merchant preparation, incorrect addresses or high demand.
Customers must provide:
Additional charges may apply when delivery fails because the customer is unavailable or provided incorrect information.
Customers should inspect their order upon delivery. Missing, incorrect or damaged items must be reported promptly with the order number and photographs where possible.
Age-restricted products may only be delivered to eligible customers who provide valid identification. Delivery may be refused when identification cannot be provided.
For privacy, refunds, cancellations, deliveries or general support, contact help@gerritapp.com.
Last updated: 25 September 2026
